Practice

We are an NHS PMS Practice in contract with:

Bexley Care Trust

221 Erith Road

Bexleyheath

Kent

DA7 6HZ

0208 298 6000

New Extension

The practice is currently extending the building, which will allow us to train newly qualified medical students. We will also be able to increase the services to patients and to substantially improve the disabled access to the building and the parking spaces for disabled patients.

We anticipate the building work to be finished at the beginning of next year and ask for you patience whilst it is being done. Should anyone wish to comment on what is being done please feel free to speak to Mrs Williamson our Practice Manager

Patient Responsibilities

Offering the best service is a mutual concept.  It is the responsibility of patients to co-operate with the health care professionals by taking offered advice, keeping appointments and generally considering others when using the Centre.

Disabled Access

The Practice has disabled access and disabled toilet facilities.

Baby Changing Facilities

Baby changing facilities are available.

Non NHS Medical Services

If you need a special examination or report for insurance, holiday, driving, employment, sports, or other reasons, this can be arranged through reception.  This work is not covered by the NHS and a list of these services and fees is available from reception. Some reports can take up to 3 weeks to be completed.

Sickness Certificates

You should not require a doctor’s certificate for any illness lasting 7 days or less.  Your employer may require you to complete a self-certificate (SC1) which is available from reception, your employer, post office or DSS.

If you need a certificate for illness lasting more than 7 days, you will need to see a doctor and an appointment should be made as soon as possible.

If your employer insists on a note for a work absence during the first 7 days, the doctor may agree but a fee will be charged.

Complaints, Concerns or Comments

If you have a complaint, concern or comment about any aspect of the services provided by the Practice, please bring it to the attention of the Practice Manager.

The Practice follows an accredited complaints procedure.

Access to Medical Records

Patients requiring access to their medical records may do so by putting the request in writing to the Practice Manager.

Violent or Abusive Patients

We subscribe to the NHS zero-tolerance policy. If a patient is violent or abusive to any Practice member, or other persons on the practice premises, such patients will be removed from the practice list. In cases of violence or threatening behaviour the Police will be called. The reasons for removal will be given in writing.